Frequently Asked Questions
Do I need a referral to see a chiropractor or physical therapist?
In most cases, you do not need a referral to see a chiropractor or physical therapist. However, some insurance plans may require one, so check with your provider.
Are chiropractic and physical therapy treatments safe?
Yes. Our treatments are evidence-based, performed by licensed professionals, and tailored to your individual needs. We prioritize safety and comfort throughout your care.
What should I bring to my first appointment?
Please bring your ID, insurance card (if applicable), any recent imaging or medical records, and a list of medications or previous treatments. Comfortable clothing is recommended.
How long are typical sessions?
Initial evaluations for both PT and Chiropractic will be 40 minutes long. Follow up PT appointments are 40 minutes; whereas, follow up chiropractic appointments are 20 minutes.
What should I expect during my first visit?
Your first visit includes a thorough history, physical examination, and assessment of your spine, joints, muscles, and movement patterns. From there, we create a personalized treatment plan tailored to your goals.
The number of visits varies based on your condition, severity, and goals. After your initial assessment, we provide an estimated plan and adjust it as you progress.
Yes, we accept most major insurance plans. Please refer to our complete list of accepted insurances- please note these vary between Physical Therapy & Chiropractic.
How do I schedule an appointment?
You can schedule by calling our office at (617) 247-2300.
In Back Bay- There is street parking right outside our building as well as a small parking lot across the street. These are paid parking options and are first come first served.
In Southie- Yes! There is a free parking lot right outside of Crossfit Southie.
In Southie- Yes! There is a free parking lot right outside of Crossfit Southie.
In Back Bay- Enter through the awning heading downstairs into Crossfit Invictus. At the bottom of the stairs, our office is straight ahead. If you need an elevator, enter 209 Columbus Ave through the side entrance on Berkeley Street. Make your way to the front desk / concierge to check in. Take the elevator to the basement and follow the hallway until you reach our doors.
In Southie- Enter through the gym! Our office is located in the back corner of the main gym room.
In Southie- Enter through the gym! Our office is located in the back corner of the main gym room.
Do you treat headaches and migraines?
Yes. Our team evaluates and treats tension-type headaches, migraines, and cervicogenic headaches using a combination of manual therapy, chiropractic adjustments, soft tissue techniques, and targeted exercises.
Can you help with post-surgical rehabilitation?
Absolutely. We develop personalized rehab programs for shoulder, knee, hip, spinal, and other post-surgical patients to restore strength, mobility, and function safely.
We accept most major insurance plans for both physical therapy and chiropractic care. Please see our list above, or call our office to confirm your specific plan.
What if I don’t have insurance?
We offer self-pay options for those without insurance or who choose not to use it.
Are all services covered by insurance?
Not always. Certain treatments, such as dry needling, may not be covered and could involve an additional fee. We’ll discuss this with you before adding them to your care plan.
For physical therapy services, yes. Our physical therapists are enrolled Medicare providers. For chiropractic care, we are not enrolled, so Medicare cannot be billed for those services. Patients wishing to be seen by a chiropractor must agree to self-pay.
Can you bill my Medicare Advantage Plan?
If we are in-network, we will bill your plan directly. If out-of-network, we may bill your plan as a courtesy, but you will be responsible for payment at the time of service.
What if I have a motor vehicle accident or work injury?
We accept auto accident and workers’ compensation claims. Please contact our office so we can guide you through the billing process.
What is your cancellation policy?
We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule. For Monday appointments, you may call or leave a voicemail over the weekend.
What happens if I miss my appointment or cancel late?
If you miss your appointment or cancel within 24 hours of your scheduled time, a $97 missed appointment fee will be charged. Please note that insurance does not cover missed appointment fees.
